Shipping policy

We know that once you’ve picked out the perfect fabric pull, chosen your wide back, or placed an order for your dream studio gear, you want it as soon as humanly possible! We hand-cut, fold, and package standard orders with immense care from our studio in Columbia, South Carolina.

Order Processing Times

  • Standard Parcel Orders: Our current fulfillment window is 2–3 business days.

  • Shipping Days: We prepare and ship orders Monday through Friday (excluding major federal holidays).

  • Peak Times & New Releases: During major sale events or new collection drops, processing might take an extra day or two as we work through the mountain of pretty fabric. We appreciate your patience and promise to work as quickly as possible!

Standard Domestic Shipping Rates & Options (USA)

For standard fabric, thread, patterns, and small notions, we choose the most reliable and cost-effective carrier (USPS, UPS, or FedEx) for your specific parcel to keep shipping costs as reasonable as possible.

  • Orders $90 and Over: FREE Standard Shipping! (Applies to standard parcel items only)

  • Orders Under $90: Flat-rate shipping is calculated automatically at checkout based on your delivery address.

Need your fabric in a hurry? Expedited options are available at checkout.

Heavy & Freight Items (Machines, Furniture & Batting Rolls)

Please note that our standard flat-rate and free shipping thresholds do not apply to heavy, bulky, or oversized items. This includes:

  • Sewing Machines (Both domestic machines and longarms)

  • Sewing & Quilting Furniture (Cabinets, tables, and inserts)

  • Longarm Frames & Tables

  • Full Rolls of Batting

How Freight Works: Shipping and freight fees for these specialty items are calculated and quoted on a per-order basis depending on your delivery location, delivery type (residential vs. commercial/curbside), and white-glove setup options. Contact us at hello@stitchwellquiltco.com for a freight quote or to coordinate delivery!

International Shipping

While automated checkout is currently set up for US addresses, we are happy to ship standard items internationally! If you live outside the United States, please reach out to us at hello@stitchwellquiltco.com with the items you'd like to order and your full shipping address. We’ll calculate an accurate custom shipping quote for you.

South Carolina Sales Tax

As a registered South Carolina business, state law requires us to collect sales tax on all orders delivered to South Carolina addresses. Per SC Department of Revenue regulations, state and local sales taxes apply to both the product total and any shipping/freight charges.

Tracking Your Order

As soon as your order is packed and its shipping label is created, you’ll receive an automated email with your tracking number.

  • Note: Please allow up to 24 hours for the shipping carrier to scan your package and update the initial tracking status.

Shipping Address & Corrections

Please double-check your shipping details before submitting your order! We ship directly to the address provided at checkout.

If you notice an error in your shipping address, contact us immediately at hello@stitchwellquiltco.com. Once a package has been handed off to the carrier, we are unfortunately unable to make routing changes or adjust delivery addresses.

Lost, Missing, or Damaged Packages

While we wish we could hand-deliver every box straight to your sewing room door, once a package leaves our studio, it is in the care of the shipping carrier.

  • Tracking Says "Delivered" But It’s Missing: We recommend checking around your porch, double-checking with household members or neighbors, or contacting your local mail carrier/post office first.

  • Damaged Parcels: If your package arrives visibly damaged or open, please take photo proof of the exterior box/mailer and the contents immediately. Email the photos to hello@stitchwellquiltco.com within 3 days of delivery, and we will help you file a claim and make things right!