Store Policies

Shipping

Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact us directly.

We know that once you’ve picked out the perfect palette for your next project, you want it on your cutting table as soon as possible! We take great care in hand-cutting and packaging your order from our studio in beautiful Columbia, South Carolina.

Processing Times

Standard Processing: Our current processing time is 2-3 business days.
The Details: We cut and ship orders Monday through Friday. Please note that during big sale events or new collection launches, we might need an extra day or two to get through the mountain of pretty fabric, but we always work as fast as we can!

Shipping Rates (Domestic USA Only)

We currently ship exclusively within the United States via USPS, FedEx, and UPS. We choose the most reliable and cost-effective carrier for your specific package to keep your costs low.

Orders over $100 (excluding longarm services and machines): FREE Standard Shipping!
Orders under $100: Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact me directly.

South Carolina Sales Tax

As a South Carolina-based business, we are required by state law to collect sales tax on orders shipping to South Carolina addresses. Please note that per SC Department of Revenue regulations, sales tax is applied to both the product total and the shipping charges.

Tracking Your Treasure

Once your order is labeled and ready to go, you will receive an automated email with your tracking number. Please allow 24 hours for the carrier to update the status of your package.

Shipping Address and Corrections

Please double-check your shipping address at checkout! We ship to the address exactly as it is entered. If you notice a mistake, please contact us immediately. Once a package has been handed off to the carrier, we are unfortunately unable to make changes.

Lost or Damaged Packages

While we wish we could hand-deliver every box ourselves, once a package leaves our studio, it is in the hands of the carrier.

If your tracking shows "Delivered" but you can't find your package, we recommend checking with neighbors or your local post office.
If a package arrives damaged, please take a photo of the packaging and the product and contact us within 3 days so we can help you file a claim and make it right.

Pre-Orders

We are just as excited as you are about the upcoming collections from our favorite designers! Pre-ordering is the best way to ensure you get your hands on a specific print or a full fat quarter bundle before it hits the shelves and sells out.

How Pre-Orders Work

Payment: When you place a pre-order, you are reserving your fabric. Payment is collected in full at the time of checkout to secure your items.
Estimated Arrival: We provide an "Estimated Shipping Month" (e.g., Expected June 2026) based on the latest information from the manufacturer.

The "Ship Together" Rule

To keep shipping costs low and our studio organized, orders containing both "In-Stock" items and "Pre-Order" items will ship all together once the pre-order fabric arrives.

Pro-Tip: If you need your needles, thread, or in-stock fabric right away for another project, please place two separate orders: one for in-stock items and one for your pre-orders.

Potential Delays

While we wish we could control the global supply chain, manufacturers occasionally experience shipping delays or printing errors.

If a collection is delayed by more than 30 days past the estimated window, we will send out an update via email.
We promise to cut and ship your pre-order within our standard 2-3 business day window as soon as the bolts arrive at our Columbia studio!

Cancellations

Because we commit to purchasing these fabrics from the manufacturer based on your reservations, pre-orders cannot be canceled or refunded once the order is placed.

Returns + Exchanges

At StitchWell Quilt Co., our goal is simple: we want you to be perfectly delighted with every fabric, thread, and notion that arrives at your door. We believe that shopping for your next project should be just as much fun as the quilting itself!

Our 30-Day Happiness Guarantee

If you aren't completely satisfied with a non-cut item, you are welcome to return it within 30 days of receipt for a refund of the purchase price.

The Fine Print (To Keeps Things Fair):

Condition: Items must be in their original, unused, and "on-the-bolt" condition. To ensure the quality of fabric for all of our customers, returns must be free of any odors (such as smoke or perfume), pet hair, or stains.
Cut Fabric + Binding Yardage: Because cut fabric and binding yardage are cut specifically to your requested length we cannot accept returns on cut yardage unless there is a manufacturer defect or a cutting error on our part.
Copyrighted Materials: Due to copyright laws, all sales on patterns, books, and digital downloads are final.
Sale Items: Items purchased from our "Sale" section or during a clearance event are final sale.

How to Start a Return:

Get in Touch: Please contact us before sending anything back. This allows us to provide specific instructions and ensures your refund is processed as quickly as possible.
Pack it Up: Include a copy of your packing slip and circle the items you are returning. Please pack items securely to prevent damage during transit.
Shipping: Return shipping costs are the responsibility of the customer. We recommend a trackable shipping service, as we cannot be responsible for packages lost in the mail.

Damaged of Incorrect Items:

We take great pride in our quality control, but we are human! If your order is damaged, incorrect, or missing an item, please notify us with 30 days of receipt. We will work with you immediately to send a replacement or issue a refund to make it right.

Product Imagery + Color Accuracy

We take great pride in our photography! Our goal is to provide you with the most accurate representation of every bolt in our shop. However, because we are transitioning from a physical bolt to a digital screen, there are a few things to keep in mind:

Monitor + Screen Variations: Every device displays color differently. Your phone, laptop, and tablet all have unique brightness, contrast, and color temperature settings. While we calibrate our monitors to ensure our photos
Lighting Conditions: We photograph our fabrics under professional, neutral studio lighting. Please note that fabric colors can shift depending on the lighting in your own sewing room (e.g., warm incandescent bulbs vs. cool natural daylight).
Manufacturer Mock-ups: Occasionally, for pre-orders or new releases, we may use digital "strike-offs" or mock-ups provided by the manufacturer. These are digital illustrations of the design and may have slight variations from the final printed textile.
Natural Fibers:For fabrics like linens, hand-dyed batiks, or homespuns, slight variations in weave, dye saturation, and texture are part of the "personality" of the fabric and are not considered defects.

Our Tip for Perfect Matching: If you are trying to match a specific solid to a print and are unsure, feel free to reach out to us! We are happy to pull the bolts for you and let you know if they are a "true match" before you place your order.

User Comments, Feedback, and Submissions

We love seeing what you create with our fabrics! Whether you're leaving a product review or commenting on our blog, we want our site to be a source of inspiration for everyone. To keep our community sewing smoothly, please keep the following in mind:

Ownership of Comments: If you send us creative ideas, suggestions, or product reviews (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments. We are under no obligation to maintain any comments in confidence or pay compensation for any comments.
Content Standards: You agree that your comments will not violate any right of any third-party, including copyright or trademark. Furthermore, your comments may not contain libelous, unlawful, abusive, or obscene material.
Right to Remove: We reserve the right (but have no obligation) to monitor, edit, or remove content that we determine in our sole discretion is offensive, threatening, or violates these Terms.
Accuracy: You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy

At StitchWell Quilt Co., we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our site or make a purchase.

1. Information We Collect

When you visit our store, we collect certain information to give you the best shopping experience possible:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
Payment Information: Payment processing is handled securely by our third-party partners (such as Shopify Payments, PayPal, or Stripe) We do not store your credit card numbers on our local servers.
Device Information: We automatically collect data about your device, including your IP address, time zone, and some of the cookies that are installed on your device to help our site run smoothly.

2. How We Use Your Information

We use the information we collect to:

Fulfill and ship your beautiful fabric orders.
Communicate with you regarding your order status or pre-orders.
Screen our orders for potential risk or fraud.
Send you newsletter updates and special "subscriber-only" sales (only if you have opted in!).

3. Sharing Your Information

We only share your personal information with third parties that help us run our business. For example:

Shipping Carriers: We share your address with USPS, FedEx, or UPS so they can deliver your package to your door.
E-commerce Platform: We use Like Sew to power our online store.
Legal Compliance: We may share your information to comply with applicable laws and regulations (such as South Carolina tax reporting).

4. Your Rights + Choices

Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.
Data Access: You have the right to ask what personal information we hold about you or to ask that it be corrected or deleted.

5. Cookies

Our website uses "cookies" to help keep track of items you put into your shopping cart and to tell us which pages are the most popular. You can choose to disable cookies in your browser settings, though it may affect your ability to use certain features of our shop.

6. Security

The security of your personal information is important to us. We follow industry standards to protect the data submitted to us, both during transmission and once we receive it.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have questions about our privacy practices, please contact us at: hello@stitchwellquiltco.com